March 31, 2002
From the desk of Mindles H. Dreck:Rules to Live By
1. Don't trust Arafat to keep a cease-fire
2. Don't ask the French to provide air support
3. Never, ever, upgrade to Microsoft XP
The blue screen of death has once again cast it's azure pall over my household.
Will I get some sort of purple heart when I log my 100th hour on the phone with tech support (from Bangolor), doing useless things like reseating the power cord and pressing the power button while the power cord is disconnected?
Honestly, only Microsoft could sell you software that crashes reliably when it's installing. Dell says its a known problem and Microsoft hasn't fixed it. Microsoft won't talk to me because I'm OEM Dell.
Finally, at what point can I sue?
Posted by Mindles H. Dreck at March 31, 2002 9:35 PM | Technorati inbound linksSounds like you're in the middle of a tech support nightmare.
It wasn't MS, but I had a similar pass the buck customer service problem last month. One of my domains was about to expire, but it had been registered in my name by a company I used to have hosting services with who got into the domain name reselling business.
So I get this e-mail out of the blue from the big domain company saying my domain name is about to expire. I go to their web site and try to renew but get a message saying I have to renew with the reseller. Fine, I send an e-mail to the reseller. Sorry, they say, they are contractually bound to only renew or sell domain name to current customers. I send that to the big company and they say, sorry, we're contractually required to route all activities on domains registered by resellers back through those resellers.
Apparently none of the nitwits involved ever realized that it would be possible for a customer to switch web hosting.
Thankfully I had another domain name seller who I have used for the past couple of years transfer the domain name out of that registrar just in the nick of time.
As far as computer support from software companies, I have had people in tech support give me instructions over the phone that would have seriously messed up my computer had I followed them. Caveat emptor.
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